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Complaints

Islington Properties Ltd, a member of The  Property Ombudsman, aims to provide the highest standards of service to all our  customers. To ensure that your interests are safeguarded, a complaints procedure  has been introduced. This provides for the matter to be dealt with internally  by the Manager and in the event that we are not able to deal with the issue to  our mutual satisfaction, by reference to The Property Ombudsman.

If you believe you have a complaint, please  write in the first instance to one of our Associate Directors at the address  below:

          Ben Hallows, Islington Properties Ltd, 4th Floor, 9 White Lion Street, London, N1  9PD.

Your  complaint will be acknowledged within two working days, investigated thoroughly in accordance  with in-house procedures and a formal reply will be sent to you within 15  working days of receipt of your complaint.

If  you are not satisfied with the outcome of our initial investigation, you are  provided with a further opportunity to have the complaint reviewed by our  Managing Director at the address below:

          Managing Director, Islington Properties Ltd, 4th Floor, 9 White Lion Street, London, N1 9PD.

In  the event that the final review as detailed above still fails to satisfy your  complaint, then you are at liberty to have the matter referred to The Property  Ombudsman. The Property Ombudsman’s details are shown below:

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel:  01722 333306
Fax: 01722 332296
Web: www.tpos.co.uk
Email:  admin@tpos.co.uk

We will submit our file to The Property Ombudsman on request.  You are also entitled to have your complaint referred to the Ombudsman should we  fail to deal with matters promptly or do not comply with our in-house complaints  procedure within 8 weeks from the date we receive your written notification.

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Islington Properties Ltd is an appointed representative (Registration Number 602511) of Clear Insurance Management Ltd, who are authorised and regulated by the FCA - Financial Conduct Authority (Registration Number 307982).